Terms and Conditions

These terms and conditions apply to your purchase of all personal trainer sessions and/or consultations.

These terms and conditions form part of your agreement with Skillpoint Training.
Your agreement with us is made up of your completed and signed Skillpoint Training agreement form, these terms and conditions and the terms of use. These documents together form a legal agreement between us, so please make sure that you read them carefully and understand them. If you have any questions, please ask a member of our team.

Session purchases can be made through Venmo or in person with cash or check.
When you purchase your session, you can request your preferred meeting time. You will be contacted within 24 hours of your purchase and we will inform you if we are able to accommodate your request or, alternatively, to discuss your personal goals.

All payments must be made in full, either in person or via Venmo.
All payments must be made in full prior to any sessions being undertaken.
If you purchase sessions in person, you will receive a copy of this agreement. If you purchase online, you should retain a copy of this agreement, the terms and conditions and receipt for any payment of session purchases you make.

If your personal trainer fails to give you 24 hours’ prior notice of any cancellation, you will be entitled to 1 extra session of personal training, in addition to the session you missed.
We require a minimum of 24 hours’ prior notice of any cancellation of any personal training sessions. This can be made directly through phone or email. If you do not provide a minimum of 24 hours’ prior notice, you will lose that session and no refund will be made to you.
Any rearranged cancelled sessions will be at a time mutually agreed between you and the personal trainer.

If you want to cancel or change your program building you must tell us about the change before the 15th day of the month.

If your Personal Trainer is more than 10 minutes late for your session you will be entitled to a complimentary session, along with any remaining time you still have for that session.
If you are late for your session, your session will be reduced in accordance with that time. If you are more than 25 minutes late, your Personal Trainer may choose to cancel the session and you may lose that session, in which case no refund will be made.

You may extend Personal Training packs for between one month and 12 full calendar months for the following reasons only:
- Pregnancy
- Serious illness
- Serious injury
- Redundancy

To extend your Personal Training packs you must contact your trainer; we may ask you to provide proof of pregnancy, serious illness, serious injury or redundancy.
Any other extensions are entirely at the discretion of the trainer.

Your Personal Trainer cannot prescribe treatment or diagnose medical conditions. They may at any time ask to consult with your GP should any medical condition arise.

If for any medical reason you are no longer able to complete any Personal Training sessions, you will be given a refund on any outstanding sessions. We may ask for you to provide proof from your GP.
Any other refunds are at the discretion of the personal trainer.